The Genius Squad is DePaul’s premiere walk-in support center. For current students, we provide free technical support for computers, mobile devices, and other personal electronic devices. For faculty and staff, we fully support DePaul-owned computers, and provide limited support for DePaul services such as wifi and email setup on personal devices. Don’t be shy. Drop in to see the Genius Squad!
Visit the Blue Demon Card Offices to get help with your profile photo or a physical Blue Demon Card. Remember DePaul students, faculty, and staff also have the option to get a mobile Blue Demon Card.
The Blue Demon Card is now available on your phone! Although DePaul students, faculty, and staff members still have the option to obtain and use a physical card, your mobile Blue Demon Card can now be added to your iPhone, Apple Watch, or Android phone. Just tap your phone at various card readers across campus. It’s like magic!
Check out these technology checklists for students, faculty, and staff members and get the most out of technology resources at DePaul. The checklist has been updated for the 2023 Fall Term with mobile Blue Demon Card instructions and a step-by-step video that covers each step.
BlueKey multi-factor authentication is required for DePaul students and employees. Watch this tutorial video for help registering. When logging into certain DePaul systems, you will be asked to authenticate your identity through Microsoft’s multi-factor authentication using a designated device, such as your mobile phone.
Using strong passwords and multi-factor authentication can strengthen your security stature. Watch a quick video to learn more about the importance of strong passwords, passphrases, and authentication.
Information Services supports and maintains the Help Desk and the Knowledge Base. The Help Desk is a central resource for all your technology needs and questions. The Help Desk provides technical assistance via web (helpdesk.depaul.edu), phone (312-362-8765), and email (helpdesk@depaul.edu). We support computer hardware and software issues, network access, telephones, email accounts, and university instructional and administrative software.
Learn more about using the Help Desk
Since launching the Help Desk’s Knowledge Base back in 2019, it has received over 1,000,000 article views. We’re not bragging. We just wanted you to know. Maybe, we’re showing off a little. If you have a DePaul-based technology question, there’s a good chance you can find answers in the Knowledge Base.
Visit the Help Desk Knowledge Base by using the search bar at helpdesk.depaul.edu. For the best experience, make sure to login to the portal first.
The Blue Demon Card is now available on your phone! Although DePaul students, faculty, and staff members still have the option to obtain and use a physical card, your mobile Blue Demon Card can now be added to your iPhone, Apple Watch, or Android phone. Just tap your phone at various card readers across campus. It’s like magic!
Learn more at bluedemoncard.depaul.edu
A phishing attack is an attempt to socially engineer a user into unknowingly giving up sensitive information. This sensitive information can be used to access user account(s), obtain sensitive information, and steal identities. Learn some of the common tricks and be better prepared to avoid phishing attempts with this quick and helpful video.