It’s finals week. You’re under a deadline. You don’t have much time, and something goes horribly wrong. Maybe you can’t access a DePaul technology service or application. Perhaps it’s an issue with the application. Who knows?!? The only thing that matters is that the technology you need isn’t working. Sometimes things go wrong at really bad times.

Information Services strives to make technology work seamlessly and conveniently, but sometimes things go wrong. When they do, call the Help Desk at (312) 362-8765 or stop by the Genius Squad for fast service.

When you’re on a deadline, you’ll get the fastest service by calling the Help Desk during their hours of operation instead of emailing or submitting a Help Desk ticket in ServiceNow.

Information Services supports and maintains the Help Desk and the Knowledge Base. The Help Desk is a central resource for all your technology needs and questions. The Help Desk provides technical assistance via web (helpdesk.depaul.edu), phone (312-362-8765), and email (helpdesk@depaul.edu). We support computer hardware and software issues, network access, telephones, email accounts, and university instructional and administrative software.

Learn more about using the Help Desk

You can get help with a wide variety of technology issues in the Knowledge Base, or reach out to the Help Desk. Contact the Help Desk at helpdesk.depaul.edu, helpdesk@depaul.edu, or (312) 362-8765. The Help Desk knows everything. I bet they already know what those new flying saucer videos really are.

Visit the Help Desk at helpdesk.depaul.edu. View Call Center Hours at go.depaul.edu/helpdeskhours

You can get help with a wide variety of technology issues in the Knowledge Base, or reach out to the Help Desk. Contact the Help Desk at helpdesk.depaul.edu, helpdesk@depaul.edu, or (312) 362-8765.

• Visit the Help Desk at helpdesk.depaul.edu. View Call Center Hours at go.depaul.edu/helpdeskhours for winter and holiday hours

If you experience problems with the technology during your class, press the Classroom Technology Hotline button on the phone next to the podium to speak with a support specialist.

• Users can also dial extension 2-5900 to reach the Classroom Technology Hotline

DePaul offers various types of Technology Equipped Classrooms which vary based on college needs and instruction type. Below are details regarding rooms that Information Services supports.

• Check out detailed information about Classroom Technology

The Genius Squad is DePaul’s premiere walk-in support center. For current students, we provide free technical support for computers, mobile devices, and other personal electronic devices. For faculty and staff, we fully support DePaul-owned computers, and provide limited support for DePaul services such as wifi and email setup on personal devices. Don’t be shy. Drop in to see the Genius Squad!

• See locations and hours for the Genius Squad

Information Services supports and maintains the Help Desk and the Knowledge Base. The Help Desk is a central resource for all your technology needs and questions. The Help Desk provides technical assistance via web (helpdesk.depaul.edu), phone (312-362-8765), and email (helpdesk@depaul.edu). We support computer hardware and software issues, network access, telephones, email accounts, and university instructional and administrative software.

Learn more about using the Help Desk

Since launching the Help Desk’s Knowledge Base back in 2019, it has received over 1,000,000 article views. We’re not bragging. We just wanted you to know. Maybe, we’re showing off a little. If you have a DePaul-based technology question, there’s a good chance you can find answers in the Knowledge Base.

Visit the Help Desk Knowledge Base by using the search bar at helpdesk.depaul.edu. For the best experience, make sure to login to the portal first.