Search hundreds of technology articles in the Knowledge Base

Since launching the Help Desk’s Knowledge Base back in 2019, it has received over 1,000,000 article views. We’re not bragging. We just wanted you to know. Maybe, we’re showing off a little. If you have a DePaul-based technology question, there’s a good chance you can find answers in the Knowledge Base.

  • Visit the Help Desk Knowledge Base by using the search bar at helpdesk.depaul.edu. For the best experience, make sure to login to the portal first.

MFA: Add Verification Methods

After registering for BlueKey MFA, make sure to add backup verification methods. Most DePaul employees will use the Microsoft Authenticator app on their smartphone as a primary authentication method. But it’s important to add backups. Although phone-call and phone-text are good backup methods to add, it’s also a good idea to consider adding another secure phone number as a backup method. Or a secure trusted backup device (such as an iPad) as a backup method.

BlueKey MFA: 5 Important Tips

Although the initial registration and setup of BlueKey MFA can be a bit painstaking, DePaul users should see fewer login prompts and greatly improved security. In fact, MFA with the Microsoft Authenticator app stops 99.9% of malicious hacking attempts. If you have gotten to this article, you’ve probably already registered. Thank you. Increased authentication creates a more secure digital environment for everyone. Take these 5 steps, and you’ll be all set for a relatively smooth experience with better protection from the bad guys.

Microsoft 365 Apps

DePaul students, faculty, and staff have access to many Microsoft 365 apps including Office 365. Please click the link below to check out all of the apps you can use. Put an app on your phone. Take it out to lunch. Just you and the new app. Together. Forever (or at least as long you are a student or employee at DePaul).

Software Benefits

Did you know about all of the software benefits available to DePaul students, faculty, and staff members? Access software on the virtual lab. Download Microsoft 365 apps on personal computers and phones. Get software discounts. Take advantage of troves of professional training videos in LinkedIn Learning. You can learn just about anything. Seriously. Your brain will be exhausted. In a good way!

DePaul’s Virtual Lab

DePaul University has developed a new virtual lab environment using Azure Virtual Desktop in Microsoft’s Azure Cloud for students and faculty. Connect to DePaul’s virtual computing environment for access to software and services that were previously mainly available on campus. It’s like a DePaul computer lab, but it’s on your computer. Magical!

Classroom Technology Support

If you experience problems with the technology during your class, press the Classroom Technology Hotline button on the phone next to the podium to speak with a support specialist.

  • Users can also dial extension 2-5900 to reach the Classroom Technology Hotline