Take a break. Relax. Remember that the Help Desk is still available over the summer to assist. The Knowledge Base is still full of helpful information 24/7. Contact the Help Desk at helpdesk.depaul.edu, helpdesk@depaul.edu, or (312) 362-8765.
Visit the Help Desk and search the Knowledge Base at helpdesk.depaul.edu. View Call Center Hours at go.depaul.edu/helpdeskhours for summer hours.
If you experience problems with the technology during your class, press the Classroom Technology Hotline button on the phone next to the podium to speak with a support specialist.
DePaul offers various types of Technology Equipped Classrooms which vary based on college needs and instruction type. Below are details regarding rooms that Information Services supports.
It’s finals week. You’re under a deadline. You don’t have much time, and something goes horribly wrong. Maybe you can’t access a DePaul technology service or application. Perhaps it’s an issue with the application. Who knows?!? The only thing that matters is that the technology you need isn’t working. Sometimes things go wrong at really bad times.
Information Services strives to make technology work seamlessly and conveniently, but sometimes things go wrong. When they do, call the Help Desk at (312) 362-8765 or stop by the Genius Squad for fast service.
When you’re on a deadline, you’ll get the fastest service by calling the Help Desk during their hours of operation instead of emailing or submitting a Help Desk ticket in ServiceNow.
Information Services supports and maintains the Help Desk and the Knowledge Base. The Help Desk is a central resource for all your technology needs and questions. The Help Desk provides technical assistance via web (helpdesk.depaul.edu), phone (312-362-8765), and email (helpdesk@depaul.edu). We support computer hardware and software issues, network access, telephones, email accounts, and university instructional and administrative software.
Learn more about using the Help Desk
You can get help with a wide variety of technology issues in the Knowledge Base, or reach out to the Help Desk. Contact the Help Desk at helpdesk.depaul.edu, helpdesk@depaul.edu, or (312) 362-8765. The Help Desk knows everything. I bet they already know what those new flying saucer videos really are.
Visit the Help Desk at helpdesk.depaul.edu. View Call Center Hours at go.depaul.edu/helpdeskhours
You can get help with a wide variety of technology issues in the Knowledge Base, or reach out to the Help Desk. Contact the Help Desk at helpdesk.depaul.edu, helpdesk@depaul.edu, or (312) 362-8765.
If you experience problems with the technology during your class, press the Classroom Technology Hotline button on the phone next to the podium to speak with a support specialist.
DePaul offers various types of Technology Equipped Classrooms which vary based on college needs and instruction type. Below are details regarding rooms that Information Services supports.
The Genius Squad is DePaul’s premiere walk-in support center. For current students, we provide free technical support for computers, mobile devices, and other personal electronic devices. For faculty and staff, we fully support DePaul-owned computers, and provide limited support for DePaul services such as wifi and email setup on personal devices. Don’t be shy. Drop in to see the Genius Squad!