Since launching the Help Desk’s Knowledge Base back in 2019, it has received over 1,000,000 article views. We’re not bragging. We just wanted you to know. Maybe, we’re showing off a little. If you have a DePaul-based technology question, there’s a good chance you can find answers in the Knowledge Base.
You can get help with a wide variety of technology issues in the Knowledge Base, or reach out to the Help Desk. Contact the Help Desk at helpdesk.depaul.edu, helpdesk@depaul.edu, or (312) 362-8765.
After registering for BlueKey MFA, make sure to add backup verification methods. Most DePaul employees will use the Microsoft Authenticator app on their smartphone as a primary authentication method. But it’s important to add backups. Although phone-call and phone-text are good backup methods to add, it’s also a good idea to consider adding another secure phone number as a backup method. Or a secure trusted backup device (such as an iPad) as a backup method.