Since launching the Help Desk’s Knowledge Base back in 2019, it has received over 1,000,000 article views. We’re not bragging. We just wanted you to know. Maybe, we’re showing off a little. If you have a DePaul-based technology question, there’s a good chance you can find answers in the Knowledge Base.
You can get help with a wide variety of technology issues in the Knowledge Base, or reach out to the Help Desk. Contact the Help Desk at helpdesk.depaul.edu, helpdesk@depaul.edu, or (312) 362-8765.
After registering for BlueKey MFA, make sure to add backup verification methods. Most DePaul employees will use the Microsoft Authenticator app on their smartphone as a primary authentication method. But it’s important to add backups. Although phone-call and phone-text are good backup methods to add, it’s also a good idea to consider adding another secure phone number as a backup method. Or a secure trusted backup device (such as an iPad) as a backup method.
Although the initial registration and setup of BlueKey MFA can be a bit painstaking, DePaul users should see fewer login prompts and greatly improved security. In fact, MFA with the Microsoft Authenticator app stops 99.9% of malicious hacking attempts. If you have gotten to this article, you’ve probably already registered. Thank you. Increased authentication creates a more secure digital environment for everyone. Take these 5 steps, and you’ll be all set for a relatively smooth experience with better protection from the bad guys.
DePaul students, faculty, and staff have access to many Microsoft 365 apps including Office 365. Please click the link below to check out all of the apps you can use. Put an app on your phone. Take it out to lunch. Just you and the new app. Together. Forever (or at least as long you are a student or employee at DePaul).
Did you know about all of the software benefits available to DePaul students, faculty, and staff members? Access software on the virtual lab. Download Microsoft 365 apps on personal computers and phones. Get software discounts. Take advantage of troves of professional training videos in LinkedIn Learning. You can learn just about anything. Seriously. Your brain will be exhausted. In a good way!
DePaul University has developed a new virtual lab environment using Azure Virtual Desktop in Microsoft’s Azure Cloud for students and faculty. Connect to DePaul’s virtual computing environment for access to software and services that were previously mainly available on campus. It’s like a DePaul computer lab, but it’s on your computer. Magical!
If you experience problems with the technology during your class, press the Classroom Technology Hotline button on the phone next to the podium to speak with a support specialist.
DePaul offers various types of Technology Equipped Classrooms which vary based on college needs and instruction type. Below are details regarding rooms that Information Services supports.
The Genius Squad is DePaul’s premiere walk-in support center. For current students, we provide free technical support for computers, mobile devices, and other personal electronic devices. For faculty and staff, we fully support DePaul-owned computers, and provide limited support for DePaul services such as wifi and email setup on personal devices. Don’t be shy. Drop in to see the Genius Squad!